FAQs
Last update 01/06/2020
Check-in time is from 3:00pm.
Check-out time is from 11:00am.
Prior to arrival, our guests will receive an email with easy-to-follow instructions for self check-in and check-out.
Our Superior and Deluxe houseboats have a maximum capacity of 4 people. The Studio houseboat is for 2 people.
All our houseboats have: private bathroom with toiletries, equipped kitchen, towels, sheets and duvets, sitting area, hot/cold AC, Smart TV, sofa and hammock. Every accommodation has a terrace with views of the sea and the Rock of Gibraltar.
All our houseboats have a shower with hot water.
Bicycles are free to use by our guests during their stay.
If you are already on our houseboat and want to extend your stay, you can do so, requesting it via Whatsapp or email.
Yes, it is free and unlimited.
We have free parking inside the port during the entire stay.
Yes, the Alcaidesa Marina has different extra services for our guests.
• Private security
• Laundry
• Alcaidesa Marina Bar
• Vending machine
• Nautical Stores
Boat Haus has an early check-in and late check-out service, which are subject to availability and additional charges.
Yes, dogs are allowed on our houseboats.
We clean the houseboat at check-in and at check-out. You can hire additional cleaning service and provide clean towels for €20.
Reservations can be cancelled free-of – charge up to 7 days before arrival. In case of cancellation outside this period or no- show, we will charge the price of the reservation.
All of our houseboats are “smoke free”. In case of smoking inside the houseboat a fine of €50 will be issued.
Breakfast is not included in the reservation. It can be requested via whatsapp or email at an extra cost of €12.
A €30 fine will be issued for each lost key or parking card.