Terms & conditions of the service
Last update 10/08/2020
These general contracting conditions and attached internal regulations will govern the accommodation and complementary services contract with the company BOAT HAUS-MEDITERRANEAN EXPERIENCE, SL (hereinafter, “BOAT HAUS”), with registered office at C / Tuset, 23, 1º – 08006 BARCELONA, NIF B-63270140, registered in the Mercantile Registry of Barcelona, volume 46549, folio 56, page B-523481, is the entity that owns and is in charge of the operation, management and operation of the website www.boat- haus.com.
These general contracting conditions will be available to customers on the website www.boat-haus.com.
These general conditions are regularly updated by BOAT HAUS. BOAT HAUS recommends that all customers read them regularly. The version in force at all times will be applicable to customers.
BOAT HAUS recommends that every client who requests its products or services know the information available online and / or contact BOAT HAUS by the means enabled, via the web or by telephone, to be informed about the characteristics and conditions of the contracting of each product and service .
Access to the products and services described on the website may be restricted due to legal or regulatory, regulatory or risk limitations.
2. Boat Haus activities
BOAT HAUS carries out the following activities: rental of navigation means and provision of assistance services on boats.
Customers wishing to stay on a boat are recommended to book in advance and have prior confirmation from BOAT HAUS. In case of booking, the client must pay a deposit (bond) and provide the establishment with a credit card number in which to charge it.
The contract with BOAT HAUS is considered perfected by the concurrence of the offer and the acceptance of the parties, as well as the confirmation of BOAT HAUS.
Reservations made on our website or in the marketplaces (currently, Airbnb, Expedia and Booking) are effective, where appropriate, after the charge of the corresponding rate. In case of rejection of the charge, BOAT HAUS may cancel the reservation. BOAT HAUS reserves the right to pre-authorize credit cards prior to arrival.
3.1. Applicable rates
The nightly prices of the boats are published on the website http: // www.boat-haus.com. The client can check the final price with VAT on each available rate before confirming the contract. These prices may have special promotions and advantages on a frequent basis. BOAT HAUS continually announces promotions and discounts both on its website and in the marketplaces where it currently publishes (Airbnb, Booking, Expedia).
These prices may vary between marketplaces and platforms in accordance with the provisions of the law and / or depending on the promotions established by each platform.
3.2. Rates do not include
– Extra workers
– Transfers from / to the airport.
– Life insurances
– Guide service
– Tourist taxes or fees.
3.3. Opening hours
BOAT HAUS welcomes you 24 hours a day, 365 days a year.
The hours of attention in person are from Monday to Sunday from 9:30 a.m. to 9:00 p.m.
The stay is paid no later than the day of departure, and there may be other payment methods depending on the promotions. For longer stays, billing will be paid weekly.
We accept the following credit cards: Visa, Eurocard-Mastercard, American Express. Cash and bank transfer payments are also accepted
Boat rates are per day. Failure to pay may lead to the immediate expulsion of the client, without prejudice to the legal actions available to BOAT HAUS for the collection of their debt.
3.5. Extra nights
– If you want to stay on the ship for more days, please let us know in advance.
– The accommodation must be released (check-out) before 11: 00h on the day of departure.
– If the client does not release it before 11: 00h, he will have to pay an extra night, unless the parties have agreed otherwise.
For all boats, a deposit (bond) of € 100 per stay and boat can be requested at the time of check-in. This amount may vary slightly depending on the ship. The deposit is required in order to cover possible damages of any kind to the accommodation property. After the client’s departure, this deposit will be returned within a period of no more than 72 hours.
3.7. Cancellation and modification of reservation
A. Standard rate
Both in case of modification and cancellation of the reservation, all clients must inform at least 7 days in advance. If the client does not report within this period, they must pay the contracted rate. Stays started must be paid in full.
Delays in arrival or early departure can in no case lead to a refund.
If the client cancels or modifies his reservation up to 7 days before the arrival date, BOAT HAUS will not charge the applicable rate, as long as the request has been made by email.
In case of cancellation or modification later than 7 days before the arrival date, BOAT HAUS will charge the applicable rate.
In case of no-show (no-show), BOAT HAUS may charge 100% of the stay, as indicated in the applicable rate conditions and may re-rent the boat.
B. Non-refundable rate
The total amount of the stay will be charged at the time of booking, this rate being non-modifiable, non-cancellable and non-exchangeable.
BOAT HAUS may rent the boat again without delay in the following circumstances:
– Cancellation by the client.
– Modification of the reservation by the client.
– No presentation of the client.
– Customer error when making reservations (dates, number of rooms, type of room).
C. Refundable rate
If you comply with the BOAT HAUS cancellation regulations (7 days advance notice prior to arrival), the corresponding refund of the total reservation will be made. The refund will be made to the same payment method that was used for the reservation within 15 and 30 business days after the cancellation.
3.8. Cancellation / modification of duplicate reservation
In the case of a duplicate reservation due to an error on the part of the client, the latter can modify / cancel the reservation made by mistake within 24 hours (excluding arrival on the same day) after the reservation, with BOAT HAUS being able to charge the expenses reasonable costs incurred by reason of the change or cancellation.
3.9. Access to boats, entrances and exits
BOAT HAUS reserves the right of admission and will not tolerate guests whose behavior is noisy, incorrect, alcoholic, contrary to morals and / or public order.
Anyone wishing to stay at BOAT HAUS must prove their identity and age, as well as that of the people accompanying them. The client cannot introduce third parties not admitted by BOAT HAUS or authorized by it. The client cannot occupy a boat with a number of people greater than that provided by current regulations and / or according to the maximum capacity of the boat.
In the event of non-compliance with these rules, BOAT HAUS reserves the right to charge the responsible client the accommodation rate corresponding to the number of people housed in excess, in the presence or absence of the client, at the rates in force at the time of the violation. BOAT HAUS will charge the customer’s credit card for the difference resulting from the applicable rate.
Upon arrival, unless BOAT HAUS expressly accepts it, the client cannot occupy the boat before 3:00 p.m. The departure time is 11:00 am. (or until 3:00 p.m. with an additional charge of € 30), in any case regardless of the client’s arrival time.
At the time of departure, the client must return the boat key and the night and / or parking access card, if applicable, in the same way they obtained it (self check-in and self check-out). These keys must be properly guarded by the client and in no case be entrusted to a third party. In the event of non-return or loss, BOAT HAUS will charge, on the customer’s credit card, € 20 per boat key or € 30 per parking key, as a replacement. In the same way, you can charge 30 euros for replacing the TV remote control.
The customer is prohibited from stealing objects from the ship. You must notify BOAT HAUS if you have stolen something by mistake and proceed to return it; otherwise, the corresponding amount will be charged to your credit card.
3.10. Children and minors
Unless otherwise stipulated, minors under 16 years of age may not make reservations without the prior authorization of their parents, guardians or legal representatives, who will be solely responsible for all acts carried out by the minors in their charge, including the completion of the forms. with the personal data of said minors.
Children and minors will be under the continuous custody and under the exclusive responsibility of the client.
It is strictly forbidden to leave them unattended on the boat.
3.11. Cots and extra beds
At the customer’s request, BOAT HAUS can provide a cot at a rate of € 15 per day. The provision of a crib is subject to availability and can only be installed on request with 48 hours notice. One child up to 6 years old can stay free of charge using existing beds; From 6 years old they will use their own bed and, in case of exceeding the existing ones on the boat, the client must request from BOAT HAUS the use of an extra bed, which will be charged at the rate of € 30 per day.
The provision of an extra bed is subject to availability.
The maximum number of cribs on a boat is 1.
The maximum number of extra beds on a boat is 2.
Supplements are not automatically calculated in the total price of the reservation on the website and must be paid separately to BOAT HAUS (via the website or by phone).
3.12. Domestic animals
Pets are allowed on the property. The additional charge for pets is € 20 per stay.
4. Cleaning the boats
The cleaning of the boats will be done in the morning, from 11:00 a.m. to 2:00 p.m.
Daily cleaning of the kitchen and all its components (kitchenware, crockery, oven, microwave, refrigerator, cleaning tools … etc.), which is the responsibility of the customer, is excluded.
5. Damages and hazards
The boats available to our clients are verified, functional and are in perfect conditions of use. We kindly ask customers to inform BOAT HAUS immediately of any lack of conformity they detect.
The customer will be responsible for any problems and damages caused. In case of damage, BOAT HAUS reserves the right to charge the customer for the cost of repairing or replacing the damaged item. This will apply in the same way in case of damages found after the client’s departure, charging the amount of the repair or replacement on the client’s credit card and providing a receipt for the charge upon request.
BOAT HAUS may demand, in the event of damage to materials, objects, furniture or property belonging to BOAT HAUS, full reimbursement of the damage plus a penalty of up to € 100 for repair management expenses, in addition to the corresponding fee while last the impossibility to rent the boats. In case of causing damage to other boats, a refund of the accommodation fee will be required.
BOAT HAUS may also charge a cleaning fee of € 30 if the boat is left in an unsuitable condition.
All of our boats are non-smoking. BOAT HAUS reserves the right to charge the amount of one night for additional refreshment or cleaning expenses for the contravention of this rule by the client. It is forbidden to disassemble the fire detection devices and in the event that the fire alarm is triggered due to non-compliance with this rule, € 50 will be charged for the costs of putting the fire detection system back into operation.
The persistence of the client in breaching this rule or any others that BOAT HAUS has communicated, will entail his immediate departure from the boat, without being able to demand any refund.
The client must pay the damages caused and the penalties that proceed by virtue of this clause directly to BOAT HAUS, without prejudice to having an insurance that reimburses them for said expenses for damages caused.
Disturbances and noise, even during the day, are prohibited. The client who causes annoyances or disorders will be invited to leave the ship immediately, without being entitled to any refund. For the sake of the tranquility of the establishment, you can not make noise or disturbances between 22:00 h. at night and 8:00 a.m. in the morning, or whatever the local ordinances mark at all times. Any noise or annoyances that occur, as well as theft, theft or damage, will be reported to the State Security Forces and Bodies. In the same way, they will be commercial activities or others not typical of the accommodation, or contrary to morality and decorum, which are strictly prohibited.
6. Force majeure
BOAT HAUS will not be responsible to the client for delay or breach of its obligations derived from the accommodation contract that are the consequence of a force majeure event.
If the force majeure event prevents BOAT HAUS from providing its services for more than four weeks, it may proceed to terminate the accommodation contract without prejudice to other rights or resources that may proceed, after notifying the client.
Access to all the information and services on the website is subject to the availability of normal use of online services, and the absence of events not attributable to BOAT HAUS, such as force majeure, malicious acts, interruptions in communications. electronic and / or telephone, total or partial unavailability of the server for any cause derived from misuse of services, among others.
BOAT HAUS does not guarantee the user access, availability or continuity in the connection of the website. Likewise, eventual service interruptions, delays, malfunctions, duplication of reservations due to system failure and any other problem not attributable to BOAT HAUS will not be the responsibility of BOAT HAUS.
7. Boat Haus liability
The responsibility of BOAT HAUS will be limited in any case to the amount paid by the client under the accommodation contract.
In no case will BOAT HAUS be responsible for the damage caused to the client due to the impossibility of accessing or executing the accommodation contract in cases of force majeure, acts of God or other causes not attributable to BOAT HAUS. In the same way, it will not be responsible for indirect, unforeseeable or special damages, even in the case of having previously warned them. In particular, it will not be responsible for luggage or personal effects deposited on the boat or in the car parked in the port parking lot.
Any other type of liability is also excluded regardless of the legal nature of the claim made, without prejudice to the liability derived from mandatory laws and without prejudice to any damages or actions attributable to BOAT HAUS due to gross negligence or fraud.
8. Assignment and subcontracting
BOAT HAUS may, after notifying the client, assign, transfer or negotiate its rights against it, to any third party. It may, in addition, assign or delegate its obligations derived from the contract, to third parties.
The client may not, except with the prior written consent of BOAT HAUS, assign, sublet or subcontract any of their rights derived from the accommodation contract.
In the event that a court or administrative authority determines that any clause of these conditions, or a part of it, is invalid, null or unenforceable, such clause or part of the clause will be deemed not to be placed, without affecting the validity and applicability of the other clauses of the conditions.
Any change or variation in these conditions, including the introduction of additional terms, will only be binding when agreed in writing by BOAT HAUS.
Unless otherwise specified, the rights derived from these conditions are cumulative and do not exclude the rights and actions provided by law.
The waiver of any right contained in these general conditions by BOAT HAUS will only be effective in writing and any breach or delay by the client that HAUS BOAT has tolerated will not be considered waiver, nor will it prevent or restrict the exercise of subsequent actions or remedies.
12. Comments, complaints and conflict resolution platform
BOAT HAUS welcomes the comments of its customers. If for any reason the client is not fully satisfied with their stay, please notify us and we will do our best to give you satisfaction. If your claim cannot be resolved during your stay, you may notify us in writing, by sending a communication by:
– Registered mail with acknowledgment of receipt to the postal address: C / Tuset, 23, 1º – 08006 BARCELONA.
– Email to the address: firstname.lastname@example.org.
The contracting client of products or services via the Web is informed of the existence of an online dispute resolution platform in accordance with Article 14.1 of Regulation (EU) 524/2013.
The European Commission provides an online dispute resolution platform that is available at the following link: http://ec.europa.eu/consumers/odr/ and in which all the information necessary for the resolution of the dispute is indicated.
Without prejudice to other possible means of resolution, consumers will be able to submit their claims through said online dispute resolution platform.
13. Applicable law and jurisdiction
These general conditions, any accommodation contract and any dispute or claim arising out of or in relation to them, will be governed and interpreted in accordance with Spanish law.
The parties irrevocably submit to the exclusive jurisdiction of (i) the courts of the customer’s domicile when the customer is a consumer under Spanish law and (ii) the courts of the registered office of BOAT HAUS when the customer is not considered a consumer.